December 2018

CNBC article – Ex FBI Negotiator Chris Voss How to Get What You Want

The number one thing to keep in mind in any negotiation is there’s power in patience, former FBI negotiator Chris Voss tells CNBC Make It: “You’ve got to let the other side talk first, and you’ve got to make them feel in control.”

Voss is the founder and CEO of strategy consultancy Black Swan Group, and prior to working in the private sector, he was the lead international kidnapping negotiator for the Federal Bureau of Investigation, the lead crisis negotiator for the New York City Division of the FBI and a member of the New York City Joint Terrorist Task Force for 14 years.